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Free shipping over $100 and easy returns
Free shipping over $100 and easy returns

FAQ

Shopping Online

Q: What's my size?

A: Use our size chart  as a guide.

Q: How do I track my order?

A: For all online orders, you will be emailed at the time of shipment with shipping confirmation and UPS tracking number.

Q: What about partial orders?

A: If you order several items, we ship in-stock items immediately and ship outstanding items as soon as they are complete.

Q: Does Leota charge sales tax?

A: Leota only charges sales tax on orders sent within the states of New York and New Jersey. 

Q: What's your return policy?

A: Simple. Items, unworn and unaltered with original tags attached can be returned for a full refund within 30 days of delivery or exchanged for another size. Sample sale items are Final Sale. Feel free to contact us if you need any assistance. To make a return, click here .

 

 

 

Q: Do you ship internationally?

A: Yes!  The countries we ship to are:

Australia
Austria
Belarus
Belgium
Brazil
Bulgaria
Canada
Colombia
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Georgia
Germany
Gibraltar
Greece
Hong Kong
Hungary
Iceland
India
Indonesia
Ireland
Italy
Japan
Korea (South)
Lithuania
Luxembourg
Malaysia
Malta
Mexico
Netherlands
New Zealand
Norway
Poland
Portugal
Romania
Russia
Saudi Arabia
Serbia
Singapore
Slovakia
Slovenia
Spain
Sweden
Switzerland
Taiwan
Thailand
Turkey
United Arab Emirates
United Kingdom
Vietnam

Please note that your shipping rates are calculated base upon the destination and weight.  International returns are subject to rate costs on the way back.

Q: When will my order ship?

A: Orders placed by 9:00am EST on business days will ship same day. Orders placed after 9:00am EST will ship the next business day.

Q: When will I receive my order?

A: For domestic orders, you should receive your order within 3-7 business days of purchase. The day after purchase, a shipping notification with your tracking information will be sent to the email provided. 

Q: What are the shipping rates?

Leota orders are shipped by UPS or USPS. Shipping charges to your location will be calculated at checkout. Orders over $100 qualify for free shipping!

Q: How long will it take to receive my items?

A: It depends on where you live! We use UPS Ground for all orders placed with free shipping. If you live in the New York area, it should take 1-2 business days for your items to arrive. If your items are shipped outside New York and in the U.S., it should take 3-5 business days. You’ll be notified of your tracking number once your order has shipped. If you require faster delivery, you can choose the express option for an additional charge. 

*Please note: National holidays are not considered business days and add an extra day or two to shipping time. 

 

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