Q: What's my size?
A: Use our size chart as a guide.
Q: How do I track my order?
A: For all online orders, you will be emailed at the time of shipment with shipping confirmation and UPS tracking number.
Q: What about partial orders?
A: If you order several items, we ship in-stock items immediately and ship outstanding items as soon as they are complete.
Q: Does Leota charge sales tax?
A: Leota only charges sales tax on orders sent within the states of New York and New Jersey.
Q: What's your return policy?
A: Simple. Items, unworn and unaltered with original tags attached can be returned for a full refund within 30 days of delivery or exchanged for another size. Sample sale items are Final Sale. Feel free to contact us if you need any assistance. To make a return, click here .
Q: Do you ship internationally?
A: Yes! The countries we ship to are:
United Arab Emirates
Please note that your shipping rates are calculated base upon the destination and weight. International returns are subject to rate costs on the way back.
Q: When will my order ship?
A: Orders placed by 9:00am EST on business days will ship same day. Orders placed after 9:00am EST will ship the next business day.
Q: When will I receive my order?
A: For domestic orders, you should receive your order within 3-7 business days of purchase. The day after purchase, a shipping notification with your tracking information will be sent to the email provided.
Q: What are the shipping rates?
Leota orders are shipped by UPS or USPS. Shipping charges to your location will be calculated at checkout. Orders over $100 qualify for free shipping!
Q: How long will it take to receive my items?
A: It depends on where you live! We use UPS Ground for all orders placed with free shipping. If you live in the New York area, it should take 1-2 business days for your items to arrive. If your items are shipped outside New York and in the U.S., it should take 3-5 business days. You’ll be notified of your tracking number once your order has shipped. If you require faster delivery, you can choose the express option for an additional charge.
*Please note: National holidays are not considered business days and add an extra day or two to shipping time.