Contact Us

Leota accepts Visa, MasterCard, and American Express.

For all online orders, you will be emailed at time of shipment with shipping confirmation and UPS tracking number.

If you order several items, we ship in-stock items immediately and ship outstanding items as soon as they are complete.

If you are ordering an item as a gift, please call us to check availability. Because all of our items are made to order, your order may not be available to ship immediately. We will do our best to prioritize your order to ensure your gift is sent on time.

You can reach us Monday-Friday from 8:00 AM-5:00 PM EST by email atsupport@leota.com

Leota wants you to be completely satisfied with your order, so if something is not right, please let us know. We do not offer refunds; If you are not completely satisfied with your purchase, send it back within 30 days from the date your item was delivered and we will be happy to provide you with leota.com store credit. All returned merchandise must be unworn, unused and in original condition. Leota has the right to refuse returns not meeting these requirements.

Please contact us with your order number along with a brief reason for your exchange for a return authorization # or for any other exchanges inquiries - only orders with return authorization #'s will be accepted.

Returns must be postmarked within 30 days of the date your item was delivered and should be sent prepaid.Please ensure the item(s) sent back are through a traceable and/or insurable method as Leota is not responsible for any returned packages not received.

Please allow up to 2 weeks for the processing of your exchange from the date we receive your package. You will be responsible for the return shipping charge. With your package, please include your name, address, phone number, email address, return authorization #, and the items you are exchanging for.

If you receive a damaged/defective or mis-shipped item, you must notify us contact us

Returns not following this policy will only be accepted at our discretion.

Leota ships worldwide! 

International customers are responsible for all customs duties and fees.

On average, your order will ship within 1-2 business days. A shipping notification including tracking will be sent to the email provided the day after purchase. 

Leota products are shipped by UPS or USPS. Shipping charges to your location will be calculated at checkout.