Customer Service Inquiries

P: (800)-761-2850
E: care@leota.com
Monday-Friday 9:00 AM-6:00 PM EST

Wholesale Inquiries

E: sales@leota.com
For regional showrooms, visit our wholesale page.

Press Inquiries

E: pr@leota.com

Employment Opportunities

E: care@leota.com

Showroom and Offices (by appointment only)

251 West 39th St., 15th Floor

New York, NY 10018

USA

Shipping

International Shipping Policies

Leota ships worldwide, and all international orders over $200 qualify for free shipping. Please email logistics@leota.com with any overseas shipping questions/concerns.

Additional fees such as sales tax, customs and duties fees are the responsibility of the customer for both domestic and international transactions.

International shipments are sent via UPS International and all orders over $200 are free; for expedited shipping or orders under $200 total freight charges will be determined at checkout.

When will I receive my order?

For domestic orders, you will receive your order within 3-5 business days of purchase, if order is placed by noon EST. The day after purchase, a shipping notification with your tracking information will be sent to the email provided. If your item(s) is in stock and you need it delivered faster, please contact us at care@leota.com so we may expedite your package. Additional shipping charges will apply. 

Shipping rates

Leota products are shipped by UPS or USPS. Shipping charges to your location will be calculated at checkout.

Expedited Shipping

Rush shipping options are available at an extra cost that can be calculated at checkout:

Second Day Air

Next Day Air

Calculate shipping and delivery or View a map of UPS standard ground shipping delivery timeline

• Full-price merchandise may be returned for a refund within 10 days of the delivery date.
• Full-price items returned between 11-20 days after the delivery date may be returned for store credit.
• Items may not be returned after 20 days.
• All sale merchandise is FINAL SALE.
Questions or concerns? Ask us anything!

Shopping Online

Q How do I track my order?

For all online orders, you will be emailed at time of shipment with shipping confirmation and UPS tracking number.

Q What about partial orders?

If you order several items, we ship in-stock items immediately and ship outstanding items as soon as they are complete.

Q Can I order from Leota by telephone?

We are happy to take your order by phone. Please call our customer care Monday-Friday from 9:00 AM-6:00 PM EST at (800)-761-2850.

Q Does Leota charge sales tax?

Leota only charges sales tax on orders sent within the state of New York.

Complimentary Returns

• Full-price merchandise may be returned for a refund within 10 days of the delivery date.

• Full-price items returned between 11-20 days after the delivery date may be returned for store credit.

• Items may not be returned after 20 days.

• All sale merchandise is FINAL SALE.

• Sample sale merchandise cannot be returned at any time. All sales are final.

• Worn, altered or washed merchandise cannot be returned at any time. All items being returned must be in the original condition, and all tags and packaging must be attached.

We provide a prepaid UPS return label in every order; to return simply attach this label to the package.  If you do not receive a label in your package please contact us at care@leota.com

UPS return labels are only for domestic return addresses; the customer is required to pay shipping on return orders sent from outside the U.S. 

Please send Leota.com returns to:

LEOTA RETURNS

c/o BERGEN LOGISTICS

7373 W SIDE AVE BLDG 2

NORTH BERGEN, NJ 07047

 

GIFT RETURNS

Merchandise received as a gift that was purchased on Leota.com may be returned for a full refund on the original form of payment. You may also return merchandise for a Leota.com Gift Card; simply indicate which method you prefer with your return.

PAYPAL RETURNS

When you use PayPal to pay for your order, we will refund your order according to our policy.

Shipping

International Shipping Policies

Leota ships worldwide! Please email logistics@leota.com with any overseas shipping questions/concerns.

International customers are responsible for all customs duties and fees.

International shipments are sent via UPS International and total freight charges will be determined at checkout.

When will I receive my order?

For domestic orders, you will receive your order within 3-5 business days of purchase, if order is placed by noon EST. The day after purchase, a shipping notification with your tracking information will be sent to the email provided. 

Shipping rates

Leota products are shipped by UPS or USPS. Shipping charges to your location will be calculated at checkout.