Q Can I use a discount code during a sale?
A Discount codes cannot be used during sales promotions.
Q How do I track my order?
A For all online orders, you will be emailed at time of shipment with shipping confirmation and UPS tracking number.
Q What about partial orders?
A If you order several items, we ship in-stock items immediately and ship outstanding items as soon as they are complete.
Q Can I order from Leota by telephone?
A We are happy to take your order by phone. Please call our customer care Monday-Friday from 9:00 AM-6:00 PM EST at (800)-761-2850.
Q Does Leota charge sales tax?
A Leota only charges sales tax on orders sent within the state of New York.
• Full-price merchandise may be returned for a refund within 10 days of the delivery date.
• Full-price items returned between 11-20 days after the delivery date may be returned for store credit.
• Items may not be returned after 20 days.
• All sale merchandise is FINAL SALE.
• Sample sale merchandise cannot be returned at any time. All sales are final.
• Worn, altered or washed merchandise cannot be returned at any time. All items being returned must be in the original condition, and all tags and packaging must be attached.
We provide a prepaid UPS return label in every order; to return simply attach this label to the package. If you do not receive a label in your package please contact us at firstname.lastname@example.org
UPS return labels are only for domestic return addresses; the customer is required to pay shipping on return orders sent from outside the U.S.
Please send Leota.com returns to:
c/o BERGEN LOGISTICS
7373 W SIDE AVE BLDG 2
NORTH BERGEN, NJ 07047
Merchandise received as a gift that was purchased on Leota.com may be returned for a full refund on the original form of payment. You may also return merchandise for a Leota.com Gift Card; simply indicate which method you prefer with your return.
When you use PayPal to pay for your order, we will refund your order according to our policy.
International Shipping Policies
Leota ships worldwide! Please email email@example.com with any overseas shipping questions/concerns.
International customers are responsible for all customs duties and fees.
International shipments are sent via UPS International and total freight charges will be determined at checkout.
When will I receive my order?
For domestic orders, you will receive your order within 3-5 business days of purchase, if order is placed by noon EST. The day after purchase, a shipping notification with your tracking information will be sent to the email provided.
Leota products are shipped by UPS or USPS. Shipping charges to your location will be calculated at checkout.